FAQ

Answers to Help You
Begin Your Journey

Frequently Asked Question

Sign Up for Membership

  1. Click on the "Sign Up" button on the top right-hand side.
  2. Select a membership plan and follow the instructions.

Update my account

  1. Log in to your member account.
  2. Click on "Settings" in the navigation bar on the left-hand side.
  3. Update your member profile, password, and payment information. You may read our Privacy Policy here.

Change Username and Password

  1. Log in to your member account.
  2. Click on "Settings" in the navigation bar on the left-hand side.
  3. Go to "Security" to update your login details.

Change Payment Method

  1. Log in to your member account.
  2. Click on "Settings" in the navigation bar on the left-hand side.
  3. Go to "Payment".
  4. Login to your Stripe account, following the instructions.
  5. Change the payment method on the Stripe dashboard. You may read our Privacy Policy and Terms of Service here.

Update or Change Payment Card

  1. Log in to your member account.
  2. Click on "Settings" in the navigation bar on the left-hand side.
  3. Go to "Payment".
  4. Login to Stripe, following the instructions.
  5. Update or Change Payment Card on the Stripe dashboard.

View Transaction History

  1. Log in to your member account.
  2. Click on "Settings" in the navigation bar on the left-hand side.
  3. Go to "Payment".
  4. Login to Stripe, following the instructions.
  5. View transaction history on the Stripe dashboard.

Print Receipts

  1. Log in to your member account.
  2. Click on "Settings" in the navigation bar on the left-hand side.
  3. Go to "Payment".
  4. Login to Stripe, following the instructions.
  5. View transaction history and print receipts on the Stripe dashboard.

Cancellation

  1. Log in to your member account.
  2. Click on "Settings" in the navigation bar on the left-hand side.
  3. Go to "Payment".
  4. Login to Stripe, following the instructions.
  5. Cancel your membership directly on the Stripe dashboard.

Reactivate My Account

  1. Log in to your member account.
  2. Click on "Settings" in the navigation bar on the left-hand side.
  3. Go to "Payment".
  4. Login to Stripe, following the instructions.
  5. Select the membership plan and complete the process of reactivation from the Stripe dashboard.

Upgrade/Downgrade Membership

  1. Log in to your member account.
  2. Click on "Settings" in the navigation bar on the left-hand side.
  3. Go to "Payment".
  4. Login to Stripe, following the instructions.
  5. Upgrade/Downgrade your membership from the Stripe dashboard.

Coupon for Membership

If the coupon code for membership is not working try the following:

  1. Ensure the coupon code is correct.
  2. Make sure the program software on your device is up to date.
  3. Make sure you have selected the right product.
  4. Try a different browser.
  5. Ensure there is no white space before or after the coupon code.
  6. Clear your cache (internet browsing history).
  7. Contact us at info@himalayanpractices.com.

For further inquiries contact our Customer Support.

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